COVID-19 Travel Policy Guideline
In light of the continued impact of COVID-19 on global travel and the ever-changing progress of the pandemic, it is vital that Out2Africa continues to take appropriate actions and to ensure the continued safety of our guests.
It is with the above in mind that the following guideline has been developed in order to safeguard the best interests of our current guests, future travellers, our suppliers and our partners.
Out2Africa will endeavour to accommodate and work with our partners to help with the movement of the land-based portion of client itineraries affected by the Coronavirus.
Out2Africa will make every effort to re-accommodate client itineraries to a new date if they are in any way directly impacted by the Coronavirus.
I would like to reassure all of our clients with existing bookings, and those who are planning to travel with us in the future, that Out2Africa is committed to providing the experiences and holidays that our guests have come to expect of us.
Should you have any queries or concerns regarding your booking or enquiry please contact your Travel Expert.
Frequently Asked Questions
What happens if I can't travel due to COVID-19 restrictions? Should I cancel my travel plans?
In order to protect your holiday investment, Out2Africa advises to not cancel but to postpone your travel plans. Out2Africa is currently working with partner lodges and hotels to ensure and secure the postponement of all bookings which have already been affected or will most likely be affected by the Coronavirus. For more information contact your Expert Travel Consultant.
Can I change the date of my holiday regarding flights, transfers and accommodation?
Out2Africa will endeavour to move or postpone all accommodation and land-based transfers and activities on your safari holiday. Our team is prepared to go the extra mile to ensure that we can move your holiday to a time that is more suitable. If you have a booking during March, April or May of 2020 we advise that you contact your Expert Travel Consultant to do so immediately.
If I want to cancel my booking, what are the cancellation fees?
Should you be determined to cancel your travel plans, there will most likely be a cancellation fee that abides with Out2Africa’s terms and conditions. However, as the COVID-19 pandemic is considered unforeseen and is unprecedented, the travel industry has united to assist clients by amending their standard terms and conditions to assist with postponements of bookings for up to 12 months. Out2Africa encourages all travellers to consider this option rather than cancelling. If you are unsure of the implications of these or would like more clarity please make contact with your Expert Travel Consultants who will advise you.
Are there any confirmed cases of COVID-19 in Southern & East Africa?
There are currently confirmed cases of COVID-19 in all our destination countries. Therefore, Out2Africa recommends postponing your travel to a later date. We are monitoring the situation in Africa and your Expert Travel Consultant will keep you informed of any developments regarding your booking.
Has Southern Africa imposed any travel bans or restrictions in response to COVID-19?
As the COVID-19 pandemic spreads globally, many countries have taken measures to reduce its impact. Out2Africa’s travel destination’s restrictions and bans are changing on a continuous basis as the impact of COVID-19 varies across the globe. Contact one of our Travel Experts to receive information that is specific to your booking or enquiry.
Where can I find more information about COVID-19?
https://www.who.int/emergencies/diseases/novel-coronavirus-2019
